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What is a virtual phone number?

A virtual phone number works like a normal number, but it is not linked to one SIM card or one phone. It lives in the cloud. When someone calls it, the call is sent to the phone, app or desk phone you choose.

What it is used for

• A local presence in another country, such as a UK or US number for customers there
• Keeping your personal number private in business
• Separate numbers for sales and support
• Receiving calls on a computer or app while travelling

How it differs from a SIM

You do not need a new phone or SIM. You set where calls go and change it any time.

Good to know

Rules differ by country, and some numbers need an address or ID. Read local, mobile and toll-free numbers and how call forwarding works. See numbers on our numbers page.

More in Virtual numbers

• How call forwarding works on a virtual number
• Local, mobile and toll-free numbers: what is the difference?
• Can I receive SMS codes on a virtual number?
• How to choose a virtual number for your business

Still stuck? Open a support ticket.