No Refund Policy

Last updated: November 2026. Please read this before you buy. By placing an order or paying an invoice you agree to this policy and to our Terms of Service.

1. In short

• All payments to JryHost are final and non-refundable once the order is paid.
• You can stop future charges at any time by cancelling before the renewal date (see section 6).
• If we fail to deliver what you paid for and cannot fix it, we will make it right (section 5).
• This policy does not take away any right you have by law (section 9).

2. Why we work this way

When you order, we start work at once: servers are created, licences are bought, domains are registered, certificates are issued, numbers are reserved and our team spends time on setup. These costs are paid to third parties the moment your order is processed and cannot be taken back. A clear no-refund rule lets us keep prices low and service fast for everyone.

3. What this covers

The policy applies to every product and service we sell, including:

• Web hosting (shared, business, WordPress) and email hosting.
• VPS, VDS and RDP servers and dedicated servers, including setup, locations, extra IPs, backups and add-ons.
• Domain names: registrations, transfers and renewals. Registry fees are not returned by the registry.
• SSL certificates once ordered or issued.
• Virtual phone numbers, activation fees and usage charges.
• IPTV setup packages, licences and hardware once ordered or delivered.
• Services such as web development, website support, custom software, SEO, SMO and Google My Business work. Work already started or delivered is not refunded.
• Managed plans and support hours, whether used or not.
• Reseller orders paid from a reseller wallet.

4. Things that are never refunded

• Change of mind, wrong product chosen, wrong domain or location typed, or a plan that is not what you expected.
• Unused time, unused resources or services you stopped using. Closing your account does not return the rest of a paid period.
• Problems caused by your own software, scripts, plugins, settings, passwords or content.
• Services suspended or ended for breaking our Acceptable Use Policy, including spam, abuse, attacks, illegal content or non-payment.
• Interruptions caused by third parties: internet carriers, data centres, DDoS attacks against you, registries, certificate authorities, payment providers, or events outside our control.
• Fees charged by your bank, card issuer or PayPal, and currency conversion differences.
• Wallet credit. Money you add to your wallet stays in the wallet and is used for your orders and renewals. It is not paid back to a card or PayPal.
• Promotions, discounts and coupon value.
• Renewals that were charged because the service was not cancelled before the renewal date.

5. What we do instead: fix it or credit you

We want you to be happy. These are the cases where we step in, at our choice and at no cost to you:

• Not delivered: if a paid service is not delivered within a reasonable time (normally 24 hours for automatic services, longer for manual ones) and we cannot deliver it, we will either deliver an equal service or give a wallet credit or refund for the undelivered part.
• Our technical fault: if the service is not working because of a fault on our side and our team cannot fix it after you have contacted support, we may extend your term, move you to another server or give credit for the affected time.
• Duplicate payment: if you paid the same invoice twice by mistake, we return the extra payment.
• Our billing error: if we charged the wrong amount, we correct it.

Please contact support within 7 days of the problem so we can check logs while they are fresh. Decisions are made case by case.

6. How to stop renewals (avoid being charged again)

• Your service renews on the date shown in your client area. We send reminders 7 days and 1 day before.
• To stop renewal, open a support ticket or email helps@jryhost.com at least 3 days before the renewal date and ask to cancel. Switch off wallet auto-renew in your wallet page too.
• Unpaid renewal invoices are cancelled when the service ends. The service stays active until the end of the period you paid for.
• Domains: renewal fees are due before the registry deadline. A domain that is not renewed may expire and be released.

7. Free help before you buy

Not sure which plan fits? Ask first. Our team will answer questions about resources, locations, compatibility and migration before you pay, through Contact us, a ticket or WhatsApp. Choosing the right plan is the best way to avoid a problem later.

8. Payment disputes and chargebacks

Please contact us before you open a dispute with your bank, card issuer, Square or PayPal. Most problems are solved within a day. A chargeback for a service that was delivered and used, or that breaks this policy, may lead to suspension of the related services and your account, and we may share order, usage and delivery records with the payment provider as evidence. We may also recover costs and fees caused by the dispute.

9. Your legal rights

Nothing in this policy limits rights you have under the law where you live that cannot be removed by agreement. For example, in the UK and the EU consumers may have rights under consumer protection and distance-selling rules, and goods or services that are faulty or not as described may have legal remedies. If such a right applies to your order, it applies. By asking us to start your service immediately you agree that work begins at once, and where the law allows you acknowledge that the right to cancel is lost or reduced once the service has been fully provided or started with your request.

10. How to contact us about a problem

Open a support ticket from your client area (best, because it keeps a record), email helps@jryhost.com, or use the Contact page. Please include your invoice or order number and a clear description. Where we agree to a refund, it is returned to the original payment method (or the wallet if we say so) within 5 to 10 business days.

11. Changes

We may update this policy. The version in force when you placed your order applies to that order. The date at the top shows the latest update.