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How call forwarding works on a virtual number

When a customer dials your virtual number, our system receives the call and sends it to the forwarding destination you set.

Where calls can go

• A mobile or landline number
• A SIP phone or softphone app
• Voicemail, if nobody answers

What you set

1. The destination number or SIP address
2. Ring time before voicemail
3. Optional business hours

Cost

A forwarded call uses two call legs: one into the virtual number and one out to your destination. Forwarding to far-away countries can cost more, so check the rates in your plan.

Tips

• Test by calling the number from a different phone.
• Keep the forwarding number up to date.
• Use voicemail so you never miss a customer.

More: what is a virtual number.

More in Virtual numbers

• What is a virtual phone number?
• Local, mobile and toll-free numbers: what is the difference?
• Can I receive SMS codes on a virtual number?
• How to choose a virtual number for your business

Still stuck? Open a support ticket.