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Local, mobile and toll-free numbers: what is the difference?
Local numbers
Have the area code of a city, for example London (020) or New York (212). Customers trust them and pay local rates. Best for shops and services in one area.
Mobile numbers
Look like a mobile number (for example UK 07). Good for people who are used to calling and texting mobiles. Availability and rules depend on the country.
Toll-free numbers
Start with codes like 0800 (UK) or 800/888 (US). The caller does not pay; the owner pays. Good for support lines and a national image.
How to choose
| Need | Pick |
|---|---|
| Show local presence | Local |
| Feel personal, texting | Mobile |
| Free calls for customers | Toll-free |
Some countries ask for proof of address or ID before activation. See choose a virtual number and our numbers page.
More in Virtual numbers
- What is a virtual phone number?
- How call forwarding works on a virtual number
- Can I receive SMS codes on a virtual number?
- How to choose a virtual number for your business
Still stuck? Open a support ticket.