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What is uptime and why does it matter?

Uptime is the percentage of time a server is reachable. If a site is online 99.9% of a month, it can still be down for about 43 minutes.

Why it matters

When your site is down, visitors cannot buy, call or read. Search engines may also lower pages that are often offline.

Be careful with promises

No host can promise 100%. Look for a clear status page, honest maintenance notices and fast support. You can see our current state on the system status page.

What you can do

• Use a monitoring tool to alert you when your site is down
• Keep WordPress and plugins updated
• Keep backups outside the server
• Open a ticket if you see a problem

More in Hosting basics

• What is web hosting? A simple guide
• What is shared hosting and who is it for?
• Shared hosting vs VPS: which one do you need?
• What is a VPS (virtual private server)?
• What is a VDS and how is it different from a VPS?

Still stuck? Open a support ticket.