← Help center · Billing and account

How to open a support ticket and get help faster

Open a ticket

1. Log in and go to Support tickets → New ticket.
2. Choose the department: Sales, Support, Billing or Technical.
3. Write a clear subject and message.
4. Attach screenshots or logs if you have them (up to 3 files, 2 MB each).
5. Press Open ticket.

What to include

• The service name or domain
• What you expected and what happened
• The exact error text
• What you already tried
• Times and dates, if the problem comes and goes

After you send

We reply by email and in the ticket. You can reply, close the ticket yourself, or reopen it. If we answered and hear nothing for a few days, we close it automatically and send you an email; you can reopen it.

Do not post passwords in tickets. For quick answers first search our help center.

More in Billing and account

• How to renew a service and what happens if you miss the date
• Wallet and PayPal payments: how they work
• How to use a coupon and the referral program

Still stuck? Open a support ticket.