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How to renew a service and what happens if you miss the date

How renewal works

1. About 7 days before the end date we create a renewal invoice and email you.
2. We send a second reminder 1 day before.
3. Pay the invoice with PayPal or from your wallet. Your service is extended right away.

Auto-renew from your wallet

On the Wallet page you can turn on auto-renew. If your wallet has enough money, the invoice is paid for you one day before it ends.

If you miss the date

The service has a short grace period. After that it is suspended. Pay the invoice and it is switched back on. Services left unpaid for a long time may be closed and data deleted, so do not wait.

Check your dates

Your dashboard shows the renewal date of every service. Questions? Open a ticket.

More in Billing and account

• Wallet and PayPal payments: how they work
• How to open a support ticket and get help faster
• How to use a coupon and the referral program

Still stuck? Open a support ticket.