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Cannot connect to RDP? A troubleshooting checklist

Go through this list in order.

1. Service status: it must be Active in your client area.
2. IP address: check you typed it right.
3. Username and password: copy and paste from the client area. Use Administrator for the username.
4. Your own internet or firewall: some offices and public Wi-Fi block port 3389. Try another network or a phone hotspot.
5. Time out: the server may be restarting. Wait 3 minutes and try again.
6. "The number of connections is limited": another session is open. Log in to that session or ask us to reset it.
7. Black screen: wait a minute, or press Ctrl+Alt+End, then sign out and in again.
8. Wrong keyboard layout: change it in the Remote Desktop options.

Still stuck? Open a ticket with your service name, the exact error text and a screenshot.

More in Windows RDP

• What is RDP and why do people use it?
• How to connect to a Windows RDP server from Windows
• How to connect to RDP from Mac, Android or iPhone
• How to secure your Windows RDP server
• RDP vs VPS vs VPN: what is the difference?

Still stuck? Open a support ticket.